Workforce Management

An option to enable email notification being sent to a specific role when a time off request was approved. Leaving the approvals to the Managers and letting the Team leads know who among their agents has approved time off by Assembled automatically sending email notification to that role.

Once an overtime slot is published, there's no way to edit it — for example if the wrong team, site, or channel was selected. The only option is to cancel the slot entirely and recreate it from scratch. What's the requested change? Allow editing of overtime slots after publishing. At minimum, editing should be possible before any agent has accepted a slot. For partially accepted slots (some days taken, others not), ideally edits could still be made to the unaccepted portion without affecting agents who have already signed Mistakes when publishing are often caught immediately, before any agent has even seen the slot. Right now a simple error like selecting the wrong site means fully deleting and rebuilding the slot.

Add sorting in the List view by Date of Creation.

Managers want a proactive heads-up (e.g., 2 days in advance) when an agent on their team has approved time off coming up. For example, in Slack.

Currently, agents can cancel an approved time off request at any time with no restrictions, no approval step, and no notification to managers. This creates operational issues for WFMs who manage holiday coverage by approving or denying requests based on capacity; additionally, when a previously approved request is cancelled, other agents who were denied that slot are never informed they may now be eligible. Requested capability (in order of priority): Cancellation time restriction: Ability to configure a minimum lead time for cancellations (e.g. agents cannot cancel approved time off within X working days of the start date). Our policy is 10 working days, but ideally this would be configurable per time off type. Manager notification on cancellation: When an agent cancels an approved time off request, notify the relevant manager/admin (via email or Slack notification) so they can re-offer the slot to other agents who had requested the same dates. Cancellation approval workflow: Optionally require manager approval before a cancellation takes effect (similar to how approvals work for initial time off requests). This gives managers visibility and control before the schedule gap is created. Remove cancellation option: As a simpler alternative fallback - ability for admins to disable the cancellation button entirely at the company level, so all cancellations must go through the manager manually. Business impact: Without these controls, WFMs lose visibility into schedule gaps and cannot proactively re-offer time off slots to eligible agents. This is especially important for teams with strict coverage requirements.

Currently, cancelling a single day from a multi-day PTO request cancels the entire request. For example, if an agent requests PTO for March 25–28 but wants to cancel only March 27, the full request is removed. It would be helpful to allow partial cancellations within a PTO date range, so individual days can be removed without cancelling the entire request.

Assembled should block any requests that have days that are beyond the maximum time in advance limit. Currently, if I have "maximum time in advance" set to 60 days, time off requests for days 59-63 from now are still approved.

Would be nice to see a reduced time off balance. For example, out of total 80 hours and then a person takes 8 hours, the new balance would be 72 hours.

I should be able to set time off rules as guidelines, while still allowing employees to submit requests that fall outside of these parameters when necessary.