Workforce Management

It would be a time saver if Assembled were integrated with Bamboo to remove double handling

The ability to export all time off requests would really help with our audit process.

I should be able to limit what type of timeoff agents can request when they submit a timeoff request

It can be hard for me to keep track of agent membership/assignments when processing time off requests. I often have to click the agent name to confirm what queues they're a member of in order to evaluate their request. It would be fantastic if this information were displayed on the request card itself. Working Hours would also be a great addition in that regard.

Annual leave approved should not be seen/ should still be hidden from agent's view unless schedules are published.

Would be nice to see a reduced time off balance. For example, out of total 80 hours and then a person takes 8 hours, the new balance would be 72 hours.

An option to edit the time off requests in case more details need to be added.

Additional enhancement to the "Automatic time off approval" post in progress. Example: We can set a maximum of 8 hours of time off allowed for vacation on Sunday's; 24 hours on Tuesday, Wednesday, Thursday weekly, etc.

I would want time off events (in my case, the "PTO" event) to included in the calculated time off allowance for Time Off Rules

Instead of having a fixed balance imported from the HR system, allow agents to "accrue" time off balance over time based on time worked