Workforce Management

Additional enhancement to the "Automatic time off approval" post in progress. Example: We can set a maximum of 8 hours of time off allowed for vacation on Sunday's; 24 hours on Tuesday, Wednesday, Thursday weekly, etc.

The current functionality in Assembled is this "If a time off request is edited post-approval on the Workday side, the edits will not reflect in Assembled. However, if a time off request is cancelled in Workday, it will be removed from their Assembled schedule." I should be able to update Workday-side timeoff requests and have these updates come through to Assembled.

I should be able to automatically send a summarized weekly update to a designated Slack channel listing all approved PTO for team members, including their names and the specific dates they’ll be out during the upcoming week. This should be achievable via an API or integration.

I would love to see a bar/line chart on Schedule Analytics to see, over a period of time past and future, how much time off is being taken each day. Currently, it's just a large table and that is not easy to parse day by day. For example, I can't see if it's more time off on Mondays, or more time off during the spring, or any sort of trends, without having to export.

We’d like agents to have the ability to view a calendar based on the queue assigned to them and show the total number of hours remaining available for any given day. Then they can see what days are available for time off based on headcount. It should automatically reduce the hours when agents are approved time off.

Would be nice to see a reduced time off balance. For example, out of total 80 hours and then a person takes 8 hours, the new balance would be 72 hours.

Include the following in the Time Off Management page: a column for "Number of hours" of time off in the main screen (without having to click into individual requests) a bottom row of total and/or average, similar to some of the other reports in Assembled

We were advised that Agents need to fill in both the Total Hours and Time Off Balance Used fields when submitting time off requests. If these are left blank, the Schedule Analytics report won't reflect the vacation hours correctly. We could require everyone to fill out those fields needed before they submit to avoid the reporting issues.

Currently, agents can submit time off requests by selecting either a full day or specifying a custom start and end time for that day. We’d like to update this so that agents are required to enter a start and end time, rather than having the option to choose between the two.

When approving PTO in the platform, we are not able to see what the capacity is by group to know how close we are to the cap and when to deny. At this time we are able to use the time off rules, but it would be great to show the rest of CX how much PTO has already been approved for the day so they can make more informed decisions when requesting time off.