Boards

Workforce Management

Assist (AI for Support)

Powered by Canny

Assist (AI for Support)

Suggestions for Assembled Assist product (https://www.assembled.com/features/assembled-assist)

Disable ad for AI Assist within Zendesk Composer

The button for the Assembled Zendesk app is confusing agents and promoting an AI Assist product, not showing agent schedule

Ability to Drill Down to ticket level for each user

Ability to see which tickets an agent has worked and be able to export the data from the reporting tab

Ability to Export reports

Ability to export report data found in Assembled

Native Integration to Maestro QA

Native Integration to send usage data to Maestro QA

Powered by Canny