Workforce Management

Currently the reply polisher on Zendesk can not be turned off. It would be nice if we had the ability to enable or disable the feature

Product Feedback: When a scheduling change is made in Assembled, the Zendesk UI currently displays a generic notification that an update has been made to the agent’s schedule. However, it would be helpful if the UI also showed what the schedule was updated from—for example, indicating the previous event type when transitioning from one productive task to another. This additional context would help agents better understand how their schedules are evolving in real time.

We would like to be able to send Schedule Change Alerts to Agents when using the Sales Force App. This would reduce the need for agents to bounce from one platform to another.

Currently, Assembled is accessible for agents in the Zendesk app in the top toolbar, the side toolbar, and also in the editor toolbar. It would be nice if admins could enable/disable where Assembled is available in their agent's Zendesk environment.

For the Assembled app for Zendesk, this is not support by having multiple Assembled instances. You will need to choose which Assembled instance should create the API key and that is the only "team"/instance the app will work for. If a customer has multiple business units using both: 1) One Zendesk Instance 2) Multiple Assembled Instances connected to one zendesk Ideally, all Assembled users for that Zendesk instance should be able to use the app

It would be great for agents to get a notification from within Salesforce from our app to let them know they have an event starting. It was also suggested that it might even be nice to get a notification in Slack instead.

It would be great to be able to restrict aux code access to only specific users in the app.

In the app in zendesk, we would like to have the option to see the notes of an event on an agents schedule

Currently you need to refresh the Zendesk page for the line to move