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Assist (AI for Support)

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Assist (AI for Support)

Suggestions for Assembled Assist product (https://www.assembled.com/features/assembled-assist)

Filter for specific documents based on rules

For certain tickets, be able to configure exactly what articles you want Cal to reference when drafting a reply. Ideally this can be rule based, so it's deterministic

complete

Ability to provide translation for ticket

Ability to easily provide translation for ticket if in another language

complete

Ability to see user details in "Quality" page

Currently, you cannot see the associated user in the "Quality" page. This request would be to display this information in the page directly.

complete

Automated ticket categorization

Admin page that surfaces any new categories that Assist detects in tickets

complete

Ability to apply filters on reports

Ability to apply filters (similar to WFM) on reports

complete

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