Assembled AI Agents

The button for the Assembled Zendesk app is confusing agents and promoting an AI Assist product, not showing agent schedule

For certain tickets, be able to configure exactly what articles you want Cal to reference when drafting a reply. Ideally this can be rule based, so it's deterministic

Ability to easily provide translation for ticket if in another language

Currently, you cannot see the associated user in the "Quality" page. This request would be to display this information in the page directly.

Admin page that surfaces any new categories that Assist detects in tickets

Ability to apply filters (similar to WFM) on reports