When agents handle contacts that come through chat workflows, we'd like the workflow name to be visible/tagged in Kustomer. This would allow us to filter and analyze performance by workflow, making it easier to identify which workflows are driving volume, impacting SLA, or need optimization.

Currently for Voice, workflow name tagging is supported for both Kustomer and Zendesk. And for Chat, this is supported for Zendesk but is not yet supported for Kustomer.

Use case: Our team is actively building out and revamping workflows, and without the ability to see which workflow a contact came through, it's difficult to tie outcomes back to specific configurations.