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Workforce Management

Assist (AI for Support)

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Workforce Management

Anonymous

Suggest workforce management improvements

Occupancy for Amazon Connect

Ability to see this in the Realtime dashboard and reports for the Phone channel

Allow admins to export agents agent shift patterns for more accurate scheduling reporting

It would be nice if we could pull scheduling data for week in a format that was a bit more generalized and based on agent shift patterns (see image below as an example).

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