Work from Home indicators in Assembled
R
Ready Raccoon
It would be great if Assembled had a way for assigned team leads to signify if someone is working from home or working in office. This could be in the form of a tracker or something team leads could have permissions to add to the staffing timeline. This way, Team leads can own the tracking, but WFM and leadership teams can pull that data retroactively if needed.
G
Glorious Tiger
Also want to add that this could be helpful for our hybrid team if there's an incident in one of our offices (utility outage, fire alarm, etc) pulling only agents that are working in the office at that time away from queues. Being able to see the affected agents in a filtered view would allow us to make quicker coverage updates to compensate.