When Extra Work and VTO slots are made available, Assembled messages eligible agents via Slack
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Proper Albatross
To make it easy for agents to be made aware of extra work and VTO opportunities, it would be very convenient to be able to enable a slack integration that direct messaged agents based on their eligibility. Eligibility would be based on their schedule, as well as the channel, queue, team or skills of the extra work/vto codes. This could message when slots are opened up, as well as when available slots are marked full for the day.
Olivia Teich
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David Patou
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