Time Off Rules - Custom Messaging
S
Selected Angelfish
End-user experience::
When a user requests time off for a restricted day, the "Constraints" messaging can easily be missed, and it isn't clear why the user is not permitted to submit their request.
We request to highlight the "Constraints" section with an icon or anything to make it stand out and provide custom messaging to inform the user why the day is not permitted (per the time off rule set).
This will reduce end-user confusion and limit back-and-forth conversations with management on why the restriction is in place.
S
Sapphire Gerbil
Upvoting this one! This is so agents can have more info on the reason for the time off rules blocking their capability to submit requests. We're not able to take full advantage of the time off rules precisely because of this issue: it causes more confusion for our agents!