Support whole-number forecast values
S
Sole Crocodile
We would like the ability to view and consume forecast volumes as whole numbers rather than decimals.
Forecast values currently include decimal places in both the Assembled UI and the /v0/forecasts API response. Fractional contacts create confusion in our reporting and make totals difficult to reconcile across different aggregation levels, such as interval, skill, department, and day.
We would like either: An option to return or display forecast values as whole numbers, or clear, consistent rounding guidance that ensures totals reconcile across aggregation levels
Whole-number forecast volumes would make the data easier to interpret and use in downstream reporting, where contact counts are typically expected to be represented as whole numbers.