Have the ability to customize the metrics that display in the realtime overview | Workforce Management

Have the ability to customize the metrics that display in the realtime overview

complete

Customize the top cards in the realtime overview. Plug-in and input metrics from the zendesk dashboard to display in the realtime overview cards

December 22, 2020

Luke Andrews

marked this post as

complete

As of the recent launch of our most recent version of realtime overview, It is now possible to customize which metrics are visible.

Azure Raven

We have metrics such as Average First Response time Today and Service Level Today. We'd love to see these numbers for either All New or Open Tickets (regardless of date created) or if that's not possible that data for Tickets Responded to today.

Similarly would love if the RT Dashboard showed Forecast Accuracy for current day. Could help identify if we're seeing higher volume than previously anticipated