Google Calendar Admin control: Permissions on who can create events
T
Thin Ptarmigan
We’d love to be able to use the Google integration to allow leads or managers to directly add team meetings to agent schedules.
However, we don’t want agents to have the same level of access, as this could be abused (e.g., agents adding their own meetings or blocking off time without oversight).
Request:
- Add permission controls to the Google integration.
- Only allow users with a certain role (e.g., lead, manager) to create or sync calendar events to agent schedules.
- Prevent agents from initiating meeting additions through the integration.
This would give us the flexibility to use the integration for team coordination while maintaining schedule integrity.