Currently, advanced capacity splitting assumes an even split across all intersected queues. The ability to set the split unevenly or at a specific ratio would help to provide more granular and hence more accurate representation of staffing and resources.

The ability to set different SLAs and priorities for different teams/sites/groups would also help WFMs to gauge performance.

eg. Team A's priority is to hit SLA on 'Queue X'. However, they also spend a smaller amount of time on 'Queue Y' in the background. Being able to set a different SLA for Queue Y when they do work on Queue Y would help performance reporting