Ability to assign multiple date ranges to multiple agents for a given working hours rule | Workforce Management

Ability to assign multiple date ranges to multiple agents for a given working hours rule

Jasmine Cattle

Be able to assign multiple different date ranges to different agents for a given working hours rule, as opposed to one set of date ranges that applies to all agents

2 days ago

Previous Squid

+1 to this. Without the ability to set different timeframes for different people, the only option is large-scale duplication of rules to handle different agent timeframes.